How Our Towing Process Works at Alpine Towing & Storage

When your vehicle breaks down or you’re involved in an accident, the last thing you want is added stress. That’s why at Alpine Towing & Storage, we follow a clear and professional process to ensure every service is handled efficiently, safely, and with your peace of mind in mind.

Here’s a closer look at how our towing process works — from your first call to the safe arrival of your vehicle.

Step 1: Initial Contact

It all starts with a call. When you need help, simply reach out to Alpine Towing & Storage using our 24/7 phone line. We’re committed to making it easy to connect with our team quickly so we can get assistance on the way.

Step 2: Consultation

No two situations are alike. That’s why we take the time to ask the right questions: What happened? Where are you located? What type of vehicle do you drive? This information allows us to tailor the response and ensure we send the right truck and equipment for your needs.

Step 3: Dispatch and Arrival

Once we have the details, our dispatcher immediately assigns a driver and sends them to your location. Our commitment to fast response times across the Durham Region means you won’t be waiting longer than necessary for help to arrive.

Step 4: On-Site Assessment

When our operator arrives, they conduct a thorough assessment of your vehicle’s condition and the surrounding environment. Whether it’s a breakdown on the highway, a vehicle in a ditch, or an accident recovery, this step ensures we choose the safest and most effective towing method.

Step 5: Towing Execution

With a clear plan in place, our team uses specialized towing equipment to safely load, secure, and transport your vehicle. Our goal is to make the process seamless, damage-free, and stress-free — getting you and your vehicle where you need to be.

Why This Process Matters

By following a structured process, Alpine Towing & Storage guarantees:

• Safe handling of your vehicle

• Faster service with less waiting

• A professional, customer-first experience every time
  

Need towing in Durham? From Pickering and Ajax to Whitby, Clarington, and Port Perry, Alpine Towing & Storage is here to help 24/7. Call us anytime for prompt, reliable service.